International WhatsApp +1 (778)-686-9006

Terms of Service


We Service What We Sell

Unlike a lot of fly-by-night dealers, I’ve been in the industry for over 20 years. Everything that passes through the shop goes through my hands. We service and restore almost every watch and clock that we sell. And if the watch has been recently serviced elsewhere, it is thoroughly inspected and tested. My passion for horology insures that I am committed to bringing you the highest quality product, whether it is a one-of-a-kind vintage or a newer high-end model.

We provide a full one-year mechanical warranty on everything we sell. And the professional relationship that we cultivate will carry into the future. When it comes time to service your new watch or clock during the next service cycle, I will be there to do so for you, with the same exceptional care and attention that we we always strive to provide.

Warranty 
All watches and clocks are sold with a one year warranty to the date of delivery. Does not cover liquid or physical damage.
Everest straps and accessories have a one year manufacturer warranty.

Return Policy

14 day returns accepted from date of delivery for all watches and clocks. Shipping costs apply, and the item must be in its original condition as delivered. All watches must be returned with the original packaging. Returns must be initiated within the 14 day return period and shipped promptly thereafter. To do so, simply email us at info@masterandcrown.com and we will provide instructions on how to proceed with the return.

No returns allowed on new straps or accessories.

Shipping
All items are shipped with insurance, tracking number and delivery confirmation.
NOTE: Due to COVID please anticipate delivery delays.

Watches: (Please note, available options depend on watch value.)
Canada/USA:
Canada Post Packet (4-10 business days) $20 USD
Canada XpressPost (2-6 business days) $30 USD - $45 USD
DHL/UPS (1-3 business days) $45 USD - $100 USD
International:
Canada XpressPost (4-10 business days) $40 USD - $55 USD
DHL (2-4 business days) $75 USD - $125 USD

Clocks:
Canada/USA:
Canada Post Packet (4-10 business days) $30 USD
Canada XpressPost (2-6 business days) $50 USD
DHL/UPS (1-3 business days) $80 USD
International:
Canada XpressPost (4-10 business days) $65 USD
DHL (2-4 business days) $100 USD

All items are shipped within 2-3 business days of payment confirmation.

Sell Your Watch
Let us take the hassle and stress out of selling your vintage timepiece or clock! Simply email us a brief description or send us a photo, and we will get back to you promptly with further instruction.
We are interested in any mechanical watch or clock, even if it's broken!
Email info@masterandcrown.com